8:00am - 4:30pm

Starting wage is based on previous experience.

Primary Job Duties:

  • Assist Sales Managers and brokers with completing required paperwork. For example; sample requests, accurately entering customer orders, new item forms, new vendor forms, new customer set up forms, customer complaints,
  • Assist customers with sending samples, order taking, new item forms, customer complaints, inventory, pricing questions, and any other administrative duties.
  • Provide timely notification to customers, brokers, and Sales Managers of order changes.
  • Monitor product availability for changes, shortages, and availability and compare this the needs of customers.
  • Assist Sales Managers, brokers and customers with orders if issues arise, including; paperwork, facilitating returns, customer complaints, and credit authorizations.
  • Maintain accurate and up to date files for customers and inquires, both manually and on the computer database.
  • Generate internal reports and spreadsheets upon request.
  • Ensure effective communication flow within the company regarding production of customer orders to facilitate meeting customer delivery dates.

Requirements:

  • Two to five years of customer relations’ experience in an office environment.
  • Must be proficient in Microsoft Word/Excel/Windows environment.
  • Must have experience in ERP systems in a manufacturing environment.
  • Must have excellent verbal and written communications skills.
  • Must be organized, self-motivated, able to prioritize, and have a professional manner.